Ticket Protection for Live Events and Festivals
Let attendees protect their purchase at checkout with coverage for illness, travel disruptions, and emergencies. They get peace of mind, and you keep your revenue.
Coverage That Attendees Actually Need
Ticket protection covers the real reasons people miss events, not fine-print exclusions. When buyers opt in at checkout, they're covered if life gets in the way. You keep your ticket revenue regardless of the outcome.
- Boost Buyer Confidence
Attendees are more likely to purchase when they know they're protected against the unexpected. - Increase Conversion Rates
Reduce checkout abandonment by removing the risk of losing money on plans that change.
- Encourage Early Purchases
Buyers commit sooner when they know a schedule change won't cost them their tickets. - Pair With a No-Refund Policy
Maintain a firm no-refund policy while still giving attendees a safety net through third-party coverage.
Zero Admin Work for Event Organizers
Ticket protection runs in the background without adding work to your plate. Our third-party protection partner Teak (FanShield) handles all claims, refunds, and customer service for protected tickets. The cost is covered entirely by the buyer at checkout, so there is no fee to your organization. Around 25% of buyers add protection, with higher adoption on tickets over $100.
- No Refund Management
Claims and refunds are processed by Teak directly with the attendee, not your team. - Built Into Checkout
Protection appears automatically at checkout with a clear buyer opt-in. No manual setup required.
- Fewer Refund Requests
Protected attendees file claims with Teak instead of asking your team for refunds. - Works for Any Event Type
Festivals, fairs, concerts, conferences, and more. Same protection flow regardless of event format.
Transparent Pricing, No Surprises
Just $1.49 + 2.5% per paid ticket plus 3% payment processing. No subscriptions, no setup fees, and free tickets are always free. Ticket protection is an additional opt-in for attendees at no cost to your organization.
Ticket Protection FAQ
If you don't see an answer to your question, contact our team or call 888-318-2752.
Ticket protection is an optional add-on offered to attendees at checkout. When a buyer opts in, their purchase is covered against specific life events like illness, travel disruptions, work conflicts, and family emergencies. If something comes up, they file a claim directly with our protection partner Teak (FanShield) and receive a refund. The event organizer keeps their ticket revenue regardless of the claim outcome.
Ticket protection covers illness or injury, travel disruptions (flight cancellations, weather delays, car breakdowns), work schedule conflicts, mandatory business travel, and family emergencies. Coverage details and terms are shown clearly to attendees at checkout before they opt in.
No. Ticket protection is entirely buyer-funded. The attendee pays a small fee at checkout to add coverage to their purchase. There is no cost to the event organizer, no revenue sharing, and no hidden fees. You enable the feature from your dashboard and it runs automatically.
Attendees file claims directly with Teak (FanShield), our third-party protection partner. The claims process is handled entirely outside of Big Tickets and outside of your organization. Buyers receive instructions and a direct link to file their claim when they purchase protection. You do not need to manage, review, or process any refund claims.
A refund policy is set by the event organizer and comes out of your revenue. Ticket protection is a third-party service that refunds the attendee from a separate fund, so your ticket revenue stays intact. You can maintain a strict no-refund policy while still giving attendees a safety net.
Yes, and this is one of the most popular combinations. Many event organizers maintain a firm no-refund policy to protect their revenue, while offering ticket protection as an optional add-on. You keep every dollar from ticket sales, and buyers who are concerned about cancellations have a clear path to coverage.
Ticket protection works for any event type on Big Tickets: festivals, fairs, concerts, conferences, sporting events, food and wine events, and more. Whether you are running a single-day concert or a multi-day Renaissance festival, ticket protection integrates the same way at checkout.
Teak, formerly known as FanShield, is our third-party ticket protection partner. They specialize in event ticket insurance and handle all coverage underwriting, claims processing, and buyer refunds. Big Tickets integrates directly with Teak to offer protection at checkout automatically.
Our Clients
Trusted by Leading Events Nationwide
From major festivals to community fairs, organizers rely on Big Tickets.
